Join our team today.

Why Join Us

CONTACT of Mercer County, NJ is part of the National 988 Suicide & Crisis Lifeline, a network of local crisis centers that provides free and confidential emotional support to people in advancing suicide prevention by empowering individuals in suicidal crises or emotional distress 24 hours a day, seven days a week in the United States.

It is a one-of-a-kind team of compassionate, empathetic, diverse, and kind individuals who are extensively trained to support to people in crisis or distress to increase their sense of well-being and their desire to live.

We focus on engaging in quality informed care through our work, and further delve into employee professional development, growth and self-care. We are accredited by the International Council for Helplines and we are an organizational member of the American Association of Suicidology.

At CONTACT, you will work hard and gain invaluable experience while doing empowering and fulfilling work in the crisis management space.

Growth & Opportunity

Embracing learning and professional growth through opportunity, feedback, development, and flexibility

Contribute & Invest

Every effort is my best; for myself, my work, my caller, and my team

Kindness and Respect

Treating others with dignity, inclusiveness, and offering the benefit of the doubt

Employment Opportunities

CONTACT of Mercer County, NJ offers emotional support to people in crisis or considering suicide to help increase their sense of well-being and desire to live. Utilizing non-judgmental crisis intervention and suicide prevention strategies, trained counselors help people feel safe, cared for, and listened to through focused telephone, chat, and text. We are always looking for great people to add to our team. Questions can be directed to [email protected] or call 609.737.2000.

Job Openings

Chat &Text or Telephone Crisis Counselor
CONTACT operates two chat and text programs, CONTACT Chat and Text and New Jersey 988 Chat and Text, as well as the New Jersey 988 Telephone program. All three programs are affiliated with the National 988 Suicide and Crisis Lifeline (formerly known as the National Suicide Prevention Lifeline). CONTACT is seeking qualified, reliable, and dedicated chat and text, and telephone suicide prevention counselors to respond to internet chats and texts and telephone callers on a part-time basis. Responsibilities primarily consist of suicide prevention and intervention through active listening.

Essential Duties and Responsibilities:

  • Respond to chat and text and telephone visitors seeking counseling through the suicide and crisis lifeline utilizing active listening, proper protocol, and suicide prevention skills
  • Complete case contact documentation requirements per case, while maintaining a reasonable chat/text/call flow
  • Develop suicide and intervention plans, as needed
  • Maintain confidentiality throughout employment with the organization and after separation

Education and Experience Requirements:

  • Must successfully complete CONTACT’s training course
  • Must be fluent in written and spoken English, including the ability to quickly type chat and text responses using a computer (for chat and text programs)
  • Must have a personal computer/laptop with a secure and reliable internet connection and an intermediate level of PC and chat platform experience (for chat and text programs)

CONTACT’s trained counselors listen and help individuals feel safe, cared for, and listened to as we attempt to help those in need gain clarity so that they can find their way forward.

At CONTACT, we focus on employee professional development, growth, and self-care. We are accredited by the International Council for Helplines and by the American Association of Suicidology.

Employment with CONTACT will help you gain invaluable experience including active listening skills. You will be helping those in their darkest moments empower themselves while engaging in fulfilling work that is helping save lives.

Become a CONTACT Volunteer
Join the FREE training classes and learn how YOU can make a positive difference in the lives of others! The 10-week training course teaches:
  • Strategies to help save lives
  • Active listening skills
  • Awareness of mental health issues
  • About local community resources

Upon successful completion of the course, trained counselors will be qualified to respond to the national 988 Suicide and Crisis Lifeline.

You can choose from one of two training class modules that will be held on different weeknights. CONTACT’S training will be held via Zoom on Tuesday evenings, starting September 12th, 2023, from 7 pm – 9:30 pm, lasting until December 5th, 2023. Or you may attend Wednesday evening classes, beginning September 13th, 2023, from 7 pm – 9: 30 pm, lasting until December 6th, 2023. You may only select one of the two weeknight course modules being offered. The training is available to community adults and high school graduates 18 years or older.

For more information or to register, please email CONTACT’s Training Manager, Dawn Tringali, at [email protected].

The deadline to sign up for this invaluable training is September 5, 2023.

Diversity, Equity, and Inclusion

CONTACT is committed to continuing to make diversity, equity and inclusion a core component of everything we do. Our mission of providing non-judgmental, emotional support, strength and compassion extends to both our employees and the communities we serve. We are committed to maintaining a diverse workforce and we are dedicated to raising awareness and reducing the stigma of mental health issues across all communities. CONTACT of Mercer County, NJ is a 501(c)3 non-profit organization that is part of the International Council for Helplines (ICH).